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Customer Service Representative

Tualatin, Oregon
Customer Service Representative
Tualatin, OR – Hybrid
$22-25/HR

The Customer Service Representative will join the Meter Services Coordination Team. This team oversees coordination and dispatching for the Metermen Journeymen, Service Inspectors, Energy Recovery Unit and Field Collection Reps.

Customer Service Representative Responsibilities:
  • This position will work with our field collections team to disconnect and reconnect customers electric with remote meters.
  • This position will complete Meter Operations Coordination work.
  • They will clear and dispatch customer re?connect requests, troubleshoot remote reconnect/disconnect errors, work the Meter Exchange email box making corrections to field and office errors related to metering, work CCB/MDM To Do's related to credit, meter exchanges, removals or installations, support Field Collections calls from field and CSAs, escalate and manage complex disconnects.
  • Reviews data, identifies issues, and dispatches work orders to correct issues. May investigate issues under general guidance.
  • Responds to outages and power quality requests.
  • Coordinates, enters, monitors and closes work orders related to area(s) of specialization.
  • Works with other departments to ensure work orders are processed.
  • Follows processes and procedures and ensures accurate data entry.
  • Recommends changes to process documentation and job aids.
  • Responds to customer calls and provides information to customers regarding outages, connections, or work orders. Escalates situations as required.

Customer Service Representative Requirements:
  • High school diploma or equivalent.
  • 5 or more years in a utility Customer Service role.
  • Proficiency with computers.
  • Good written and verbal communication skills.
  • Good interpersonal skills.
  • Coordination Experience.
  • Billing Experience.
  • Knowledge of electrical systems, metering and distribution systems.
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