Legal Billing Specialist
Cleveland, Ohio
E-Billing Specialist
Cleveland, OH
70-75K
The Electronic Billing (eBilling) Specialist is responsible for the day-to-day operation of the firm’s eBilling processes in accordance with Firm guidelines and client guidelines. Although some direction is provided by the Director of Finance, the eBilling Specialist is under the direct supervision of the Billing Manager. This is a non-exempt position, and the individual is eligible for overtime pay.
E-Billing Specialist Responsibilities
E-Billing Specialist Requirements
Cleveland, OH
70-75K
The Electronic Billing (eBilling) Specialist is responsible for the day-to-day operation of the firm’s eBilling processes in accordance with Firm guidelines and client guidelines. Although some direction is provided by the Director of Finance, the eBilling Specialist is under the direct supervision of the Billing Manager. This is a non-exempt position, and the individual is eligible for overtime pay.
E-Billing Specialist Responsibilities
- Involvement in general administrative and accounting support tasks, including but not limited to, preparation of client eBilled invoices, assisting with and the submission of all eBilled invoices through eBilling Hub or a client’s preferred eBilling vendor(s), including any unique uploading requirements (i.e., cost backup, manual LEDES files, special reports, etc.).
- Manage the electronic invoice submission process to ensure timely and successful submission and approval. Monitor invoice validations, approvals, reductions, and rejections. Collaborate with the Billing Team to ensure prompt submission of invoices and resubmissions of rejected and/or appealed invoices.
- Identify, research, and troubleshoot rejected invoices and other issues as they arise so that electronic invoices are properly submitted and accepted by clients.
- Provide clients with Monthly Accruals, estimates and Budget reports.
- Ensure a smooth start-up for electronic billing for new clients and a seamless transition for existing clients moving from paper to electronic billing or clients moving between eBilling platforms.
- Communicate to appropriate Firm personnel the timeline for implementation and the client specific electronic billing system requirements. Identify and maintain electronic and client reference numbers to Firm matters in 3E.
- Ensure task and activity and cost code requirements are implemented and maintained as needed on matters in 3E.
- Responsible for monitoring new timekeepers and submitting timekeeper rates for complex clients.
- Determine the correct rates for new timekeepers and submit for approval through the electronic billing system.
- Document and communicate the client rate submission process.
- Determine and submit billing rates to the client’s electronic billing systems during the Firm’s annual rate review.
- Communicate client established guidelines to Firm timekeepers to ensure requirement compliance. Address issues of internal non-adherence to streamline timekeeping best practices and increase accuracy of invoice submissions.
- Address and respond to questions from individuals Firmwide regarding electronic billing issues by acting as a helpdesk.
- Follow through with those individuals to ensure their questions are satisfactorily addressed.
- Understand the various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) and work with the HUB Support team to implement and/or update formats according to client and/or vendor requirements.
- Produce reports to identify and track pertinent information and monthly invoice submissions.
- Assist with year-end billing and collection efforts related to eBilled invoices.
E-Billing Specialist Requirements
- B.S. or B.A., in accounting or finance preferred.
- Approximately two to three years of experience in a service-related field. Legal experience preferred.
- Demonstrated initiative and self-motivation.
- Proficiency in the Firm’s software and hardware including 3E (Elite), BI, Excel, Word, 10-Key by touch, Outlook and photocopiers.
- Effective verbal and written communication skills; demonstrate clear and concise knowledge of business English in all written and verbal communications.
- Ability to organize and prioritize numerous tasks and complete them under time constraints; strong organizational skills.
- Demonstrates responsiveness, tact, diplomacy, good judgment, and confidentiality in communications with all levels of personnel, clients and outside vendors.
- Strong commitment to the Accounting Department as a customer service function within the Firm, and ability to operate effectively and cooperatively within the Accounting Department to enable the department to function cohesively and to provide excellent customer service within the Firm.
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