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Desktop Technician
New York, New York $33.00/Hour
Contract
On-Site
Desktop Technician
New York, NY
24-36/hourly
The Desktop Technician serves as the main Information Systems (IS) point of contact for their designated office and plays a key role in firm-wide IS projects and related communications. This role provides technical support to all firm users, troubleshooting hardware and software issues while escalating problems to appropriate IS personnel when necessary. The administrator also monitors and maintains network servers as needed, collaborating with Network Engineers to resolve server-based issues. Additionally, they assist with firm wide IS initiatives, identify new technology solutions, and work closely with the Systems Support Specialist to deliver comprehensive user support.
Desktop Technician Responsibilities:
Desktop Technician Qualifications:
New York, NY
24-36/hourly
The Desktop Technician serves as the main Information Systems (IS) point of contact for their designated office and plays a key role in firm-wide IS projects and related communications. This role provides technical support to all firm users, troubleshooting hardware and software issues while escalating problems to appropriate IS personnel when necessary. The administrator also monitors and maintains network servers as needed, collaborating with Network Engineers to resolve server-based issues. Additionally, they assist with firm wide IS initiatives, identify new technology solutions, and work closely with the Systems Support Specialist to deliver comprehensive user support.
Desktop Technician Responsibilities:
- Provide hardware and software support to all users, troubleshooting and resolving technical issues.
- Communicate support issue status with Help Desk staff and IS personnel.
- Support Practice Technologies initiatives and explore opportunities where technology can enhance legal practice.
- Maintain regular communication with the Office Administrator and Partner in Charge.
- Identify training needs in collaboration with the Office Administrator.
- Act as a liaison for Network Engineers and assist with network server maintenance.
- Manage voice system moves, adds, and changes.
- Submit Desktop Updates and Change Controls when needed.
- Participate in firm-wide IS projects and help identify cost-saving technology solutions.
- Oversee PC, laptop, and printer refresh cycles.
- Manage video conferencing equipment and facilitate associated meetings.
- Create, update, and close tickets in the Service Desk problem management system.
- Maintain IS inventory and assets as required.
- Manage backup tape rotation and support remote user access (email, Citrix).
- Provide training to end users as part of problem resolution.
- Ensure customer service standards meet established Service Level Agreements (SLAs).
Desktop Technician Qualifications:
- 5+ years of experience providing IS support to users.
- Strong application troubleshooting skills.
- Experience resolving hardware issues with PCs, laptops, and printers.
- Basic network administration knowledge.
- Ability to learn quickly and adapt to new technologies.
- Strong customer service orientation with excellent communication skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Team player with interpersonal skills to engage with a diverse group of employees.
- Ability to adjust work schedule as required.
- Regular attendance and punctuality are essential.
- A+, MCP, CompTIA, or equivalent certifications preferred
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