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Hospitality General Manager
Cleveland, OH
Competitive Pay and Benefits

The General Manager will oversee the day-to-day operations of a local restaurant and event center, including both the front and back of house operations.

 General Manager Responsibilities:

• Oversee all day-to-day operations of the restaurant, including dining room service, bar operations, kitchen management, event planning, inventory control, and customer experience.
• Event management, planning, and execution.
• Manage budgeting, forecasting, and financial reporting for the restaurant.
• Monitor costs, expenses, and revenue streams to ensure profitability and achieve financial targets.
• Develop and implement sales and marketing strategies to promote the restaurant and attract customers.
• Conduct daily facility walk-throughs to ensure all stations are set prepared, and restocked to create a clean, guest-friendly ambiance.
• Develop programs to ensure a clean and safe work environment.
• Complete all required administrative work including reviewing sales reports, answering emails and voicemails, receiving deliveries, and paying invoices.
• Organize and prioritize every shift to ensure the entire team exceeds our guests' expectations in all aspects of their experience.
• Recruit, train, and supervise a team of front-of-house and back-of-house staff members, including servers, bartenders, chefs, and kitchen staff. Foster a positive work environment that promotes teamwork, professionalism, and excellence. 
• Respond promptly to guest feedback and inquiries to maintain high levels of customer satisfaction.

• Minimum five years of experience as a restaurant manager.
• Bachelor’s Degree in Hospitality Management, Business, Marketing or Communication preferred.
• Experience in opening a new restaurant concept a plus.
• BarSafe, Serv safe preferred.
• Experience running large events is preferred.
• Ability to assess situations and customize solutions.
• Ability to work on your feet for 8 hrs plus.
• High energy with an entrepreneurial drive to succeed.