Customer Service Representative
Wilmington, Delaware
Customer Service Representative
Wilmington, DE
Pay Rate: $26-27/HR
Customer Service Representative is focused on providing support to the sales and marketing teams, ensuring smooth operations and driving sales growth. The ideal candidate is a service-oriented team player who can manage multiple priorities and deadlines and has excellent problem-solving skills.
Customer Service Representative Responsibilities:
#INDO
Wilmington, DE
Pay Rate: $26-27/HR
Customer Service Representative is focused on providing support to the sales and marketing teams, ensuring smooth operations and driving sales growth. The ideal candidate is a service-oriented team player who can manage multiple priorities and deadlines and has excellent problem-solving skills.
Customer Service Representative Responsibilities:
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Engage with the Sales Team on approvals for pricing, credit, rebills, returns, and cancellations.
- Enter customer master changes in MDG as prescribed by the owning CSR.
- Maintain customer profile updates in SharePoint as directed by the CSR.
- Review daily reports to proactively address issues, such as Open Orders Report and SAP Blocked Orders.
- Demonstrate flexibility and adaptability in a fast-paced team environment.
- Support the CSR team and provide audit support.
- Strong experience with SAP R3/P23 systems: quote creation, open order reports, and credit hold reports.
- Intermediate to high proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and SharePoint.
- Manage Salesforce cases: update cases, add notes, enter samples, and close cases, including SFDC engagement review with CSR.
- Assist with daily marketing department tasks as needed.
- Resolve customer complaints and provide appropriate solutions.
- Keep accurate records of customer interactions and transactions and follow up to ensure satisfaction.
- Stay updated on product knowledge to provide accurate information and collaborate with team members to enhance the customer experience.
- Bachelor’s degree or equivalent through experience
- Experience with SAP (R3-P23): Must be proficient in using SAP R3-P23.
- Microsoft Office Suite: Experience with Microsoft Office Suite is required, with a particular emphasis on Excel.
- IT Knowledge: Knowledge of IT is a plus.
- Customer Service Experience: Experience in customer service is required (min 2 years)
- Hybrid Role: Ability to work in a hybrid setup, with 3 days required on-site in the office.
#INDO
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