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Consumer Experience Representative
Purchase, NY
$25.50
The Consumer Experience Representative will be transforming the way we interact and learn from consumers. CX integrates this critical capability to answer key business questions and more intimately engage and learn from our consumers leveraging digital technologies and an empathetic human connection.
Consumer Experience Representative Responsibilities:
Consumer Experience Representative Requirements:
Purchase, NY
$25.50
The Consumer Experience Representative will be transforming the way we interact and learn from consumers. CX integrates this critical capability to answer key business questions and more intimately engage and learn from our consumers leveraging digital technologies and an empathetic human connection.
Consumer Experience Representative Responsibilities:
- Engage with consumers via digital channels; responding to questions or concerns about the company as an organization, its product portfolio, Marketing initiatives and Manufacturing processes.
- Protect and promote company and brands through consumer engagement
- Writes content / posts to respond to consumers
- Support a Key Process in the communication center as a subject matter expert. (i.e. Marketing Initiatives / messaging strategies).
- Serve as a trusted advisor while working with and supporting teams.
- Flexibility to provide periodic weekend support.
- 24/7 for sensitive media trending topics.
- Escalates influencer or risky posts to comms and legal for approved responses
- Maintains approved responses by brand matrix
- Equipped to handle select quality escalations within the social channel
Consumer Experience Representative Requirements:
- Bachelor’s or Master’s degree with a concentration in Communications, Public Relations or Marketing are preferred or comparable work experience.
- 2-3 years of prior business experience in a Communications or Consumer focused role.
- Excellent written and oral communication skills.
- Knowledge of and proficiency in social media channels with interest in emerging digital trends.
- Ability to effectively problem solve, collaborate, and communicate in a fast-paced work environment.
- Ability to multitask and prioritize channel management based on volume.
- Strong proficiency in Microsoft Office applications.
- Creative thinking and problem-solving skills.
- Spanish or French speaking a plus.
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