Customer Service Representative
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Customer Service Representative Responsibilities
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
- Performing assignments that require considerable judgment and initiative.
- Understands implications of work, identifies key issues, and makes recommendations for solutions.
- Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
Customer Service Representative Requirements
- Bachelor’s degree and at least 2 years of customer service experience and/or technical product knowledge experience OR At least 4 years of customer service experience and/or technical product knowledge experience
- Strong communication and problem resolution skills
- Ability to manage multiple projects simultaneously
- Proficient in Microsoft Office
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