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Director, Health Plan Systems & Digital Product Development
Akron, OH


Director, Health Plan Systems, and Digital Product Dev reports to CIO and is responsible for directing the design, development, release, and maintenance of technology systems and services for enterprise health plan functions. Responsible for the business applications portfolio used throughout the company’s Health Plan System, including Insurance, Finance, and Marketing information systems. Works with leaders within IT&S, as well as others at the company, to meet business information system needs with the highest levels of value and user satisfaction.


Director, Health Plan Systems & Digital Product Development Responsibilities:
  •  Direct the design, development, coding, testing, and debugging of applications to include provider and health plan applications
  •  Oversee all software development and integration team activities
  •  Coordinate and collaborate activities with Business Analytics teams to build architecture to improve operational outcomes
  •  Facilitates cloud-based data and analytics solutions for clinical services, business services, and operations by ensuring proper architecture, complete and reliable databases, and data integrity. Responsible for data integration and all middleware applications for health plan business operations
  •  Direct development of consumer/external engagement technology solutions for health plan including (members, agents, brokers, providers, and employers)
  •  Reports directly to the CIO

Director, Health Plan Systems & Digital Product Development Qualifications:
  • Bachelor’s degree in business, Computer Science, or a degree in another healthcare-related field. Additional related experience may be substituted for up to two years of the educational requirement.
  • 10+ years of business systems IT experience
  • 8+  years in a senior-level role responsible for HealthPlan applications, financial and/or health insurance applications, their selection, implementation, and life cycle support.
  • 8+ years of large-team supervisory experience recruiting, mentoring, career development, performance management, leadership and team building.
  •  Thorough knowledge of application vendors and products utilized in healthcare is required
  •  Considerable experience in large-scale implementation and running of Health Plan (Health Edge, Tapestry, Cognizant) systems.
  •  Management of a high-performing, cohesive team consisting of at least 20 members in application development, implementation and support.
  •  Application of project management methodologies, service management principles, organizational change management, and technology architectures for a large-scale clinical enterprise.
  •  Demonstrated leadership experience in a matrixed structure, liaising with middle and senior management to build cross-organizational consensus of a technology platform.
  • Strategic mindset with proven experience in business and/or IT strategic planning to drive strategic business results and outcomes
  •  Knowledge of Agile and Lean principles
  •  Design and implementation of application management processes and policies
  •  Proven experience in IT application, data, mobility and infrastructure planning and development
  •  Ability to implement standards and operating metrics
  •  Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.
  •  Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and telecommunications.
  •  Knowledge of MS Office products including Visio and MS Project.

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