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Corporate Collections Manager
Akron
, Ohio $80,000/Year
Direct Hire
On-Site
Corporate Collections Manager
Kent, OH
Competitive Pay and Benefits
The Corporate Collections Manager is responsible for leading a team of ~10 Market Collection Managers and Collection Specialists to meet cash flow targets while mitigating delinquent receivables and bad-debt loss (~$1B annual revenue portfolio). Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.
Corporate Collections Manager Responsibilites
Corporate Collections Manager Requirements
Kent, OH
Competitive Pay and Benefits
The Corporate Collections Manager is responsible for leading a team of ~10 Market Collection Managers and Collection Specialists to meet cash flow targets while mitigating delinquent receivables and bad-debt loss (~$1B annual revenue portfolio). Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.
Corporate Collections Manager Responsibilites
- Effectively direct, train and mentor team of ~10 Market Collection Managers and Collection Specialists to meet cashflow targets through direct involvement with customers and internal resources (credit, field and sales leadership)
- Drive collection of AR and regularly achieve DSO, cashflow and % current targets. Determine, communicate, and gain support for challenging collection goals, create dashboards to communicate progress
- Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships
- Monitor exposure relative to credit limits, manage credit hold queue and related process
- Optimize the Get Paid credit module integration to enhance collectors’ productivity
- Monitor and maintain Lien/Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances
- Negotiate and secure arrangements for payment with delinquent accounts
- Troubleshoot discrepancies, missing information, and billing disputes to resolution – assist staff with difficult customer accounts and take the lead on escalated AR issues
- Ensure effective process documentation is available around new and existing AR & collection processes
- Identify, interview and onboard talented staff AR Collectors
- Manage staff time & attendance and conduct bi-yearly performance reviews
Corporate Collections Manager Requirements
- Bachelor’s degree in Business, Accounting or related field or 5-7 years leading accounts receivable function of larger organization ($1B+ plus in Revenue) and preferably in the construction/supply industry
- CBA, CBF or CCE certification desirable
- Previous leadership experience leading a team of 5-10 direct reports
- Strong understanding of construction contracts and standard project money flow
- Extensive knowledge of construction mechanics lien/ bond laws and regulations, and negotiation of conditional and unconditional lien waivers
- Basic accounting and finance knowledge is required
- Demonstrated proficiency working with Microsoft Word, Excel, and Outloo
- Exercise good independent judgment & discretion, can make decisions and articulate reasoning
- Takes ownership and accountability for result
- Prioritizes and adheres to established deadlines
- Desire to mentor and develop employees, influences positive results and “leads by example”
- Quickly identifies and resolves issues, knows when to “raise the flag” to escalate issues
- Technical aptitude with the ability to analyze data, interpret information and trends in data to develop actionable recommendations
- Excellent verbal and written communication
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