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Customer Service Representative
Collegeville
, Pennsylvania $20.00/Hour
Contract
Hybrid
Customer Service Representative
Location: Collegeville, PA or Memphis, TN
Pay Rate: $20/HR
Shift: 8am – 4:30pm EST
8:30am – 5pm EST
9am– 5:30pm EST
Customer Service Representative will be responsible for being the initial point of contact for customers, healthcare professionals, home health facilities, specialist distributors, and government entities. They would also support sales force members and other internal stakeholders.
Project Engineer Responsibilities:
• Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements
• Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team
• Support the logistical complexities of vaccines by handling customer calls and email interactions
• Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc.
• Maintain a detailed working knowledge of trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines
• Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
• Must stay abreast of changes in scripts, procedures and products
• Support Sarbanes Oxley by adhering to internal controls
• Redirect callers who require assistance from other departments
• Initiate requests for new customer accounts and account changes
• Support customer inquiries/issues regarding the website
• Complete all assigned training
• Participate in special projects as assigned
• Partnering with GFS team to respond to inquiries and issues
Customer Service Representative Requirements:
Location: Collegeville, PA or Memphis, TN
Pay Rate: $20/HR
Shift: 8am – 4:30pm EST
8:30am – 5pm EST
9am– 5:30pm EST
Customer Service Representative will be responsible for being the initial point of contact for customers, healthcare professionals, home health facilities, specialist distributors, and government entities. They would also support sales force members and other internal stakeholders.
Project Engineer Responsibilities:
• Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements
• Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team
• Support the logistical complexities of vaccines by handling customer calls and email interactions
- Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues.
• Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc.
• Maintain a detailed working knowledge of trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines
• Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
• Must stay abreast of changes in scripts, procedures and products
• Support Sarbanes Oxley by adhering to internal controls
• Redirect callers who require assistance from other departments
• Initiate requests for new customer accounts and account changes
• Support customer inquiries/issues regarding the website
• Complete all assigned training
• Participate in special projects as assigned
• Partnering with GFS team to respond to inquiries and issues
Customer Service Representative Requirements:
- High school diploma/Equivalent with two years Customer Service experience
- Two years Customer Service experience in remote setting
- Ability to remain professional and courteous with customers at all times
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize and manage time effectively
- Proven problem-solving ability
- Must have reliable internet service
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