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Billing Technology Support Specialist
Remote – (based in Cle, Cincy, Cbus, Philly, ATL, Orlando)
Billing Technology Support Specialist will report to the Billing Services Technology Manager. This position is responsible for assisting the Billing Services Technology Manager with projects assigned by the Billing and Collections Manager while exhibiting a high level of customer service to the Firm’s attorneys, secretaries, staff, and Clients.
Billing Technology Support Specialist Responsibilities:
Billing Technology Support Specialist Requirements:
Remote – (based in Cle, Cincy, Cbus, Philly, ATL, Orlando)
Billing Technology Support Specialist will report to the Billing Services Technology Manager. This position is responsible for assisting the Billing Services Technology Manager with projects assigned by the Billing and Collections Manager while exhibiting a high level of customer service to the Firm’s attorneys, secretaries, staff, and Clients.
Billing Technology Support Specialist Responsibilities:
- Maintain positive internal customer relations while delivering technical advice as first tier support for user questions
- Researches and resolves client issues and discrepancies with software, reports, and billing processes
- Analyze and troubleshoot technical issues and provides recommendations while collaborating with Information Services for resolution
- Assist in training for all newly deployed software and provide ongoing support after go-live
- Willing to travel
- Collaborate with Billing Services Technology Manager on issues or suggested changes in policies and procedures
- Provide hands-on backup when necessary for coverage of Billing Coordinator and E-Billing Coordinator positions
- Timely and accurate completion of tasks in an organized, effective, and positive manner
- Collaborate with all departments while fostering a cohesive atmosphere
- Assists with department projects as needed and performs other work-related duties as assigned by the Billing and Collections Manager
- Ability to work overtime when needed. Work occasionally requires more than 40 hours per week to perform the essential duties of the position
Billing Technology Support Specialist Requirements:
- Bachelor's Degree
- 3+ years of experience in billing support role – ideally professional experience within a law firm
- Elite 3E or Aderant is highly preferred
- Proficiency with Microsoft Office and/or Power Automate skillset desirable though any type of data analytics background
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to define problems and collect data, establish facts, and draw valid conclusions
- Exhibits proactive behavior and a strong desire to learn
- Ability to quickly obtain aptitude with new technological solutions is highly desirable
