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Bilingual Customer Support Representative
$20/HR (Hybrid)
Toledo, Ohio
Bilingual Customer Support Representative will provide excellent customer service by addressing inquiries and issues related to products and services, ensuring a professional and helpful experience via phone, email, and chat. This representative will be fluent in both English and Spanish.
Bilingual Customer Support Representative Responsibilities:
$20/HR (Hybrid)
Toledo, Ohio
Bilingual Customer Support Representative will provide excellent customer service by addressing inquiries and issues related to products and services, ensuring a professional and helpful experience via phone, email, and chat. This representative will be fluent in both English and Spanish.
Bilingual Customer Support Representative Responsibilities:
- Handle incoming customer calls, emails and web inquiries regarding products and warranties.
- Ensure a timely and professional response.
- Enter all relevant information regarding inquiries into the system.
- Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information.
- Advise customers on newly available products and programs to promote the brand and drive overall sales.
- Follow up with customers as requested.
- Fluent in English and Spanish.
- High School diploma or equivalent (associate or bachelor’s Degree preferred).
- 1-3 years prior customer service experience.
- Proficient working knowledge of the MS Office Suite.
- Building materials experience is desirable.
- Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments.
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