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Customer Support Representative
Toledo, OH
$18/HR
8:00 AM- 6:00 PM
The Customer Support Representative will provide excellent customer service by addressing inquiries and issues related to products and services, ensuring a professional and helpful experience via phone, email, and chat.
Customer Support Representative Responsibilities:
Customer Support Representative Qualifications:
Toledo, OH
$18/HR
8:00 AM- 6:00 PM
The Customer Support Representative will provide excellent customer service by addressing inquiries and issues related to products and services, ensuring a professional and helpful experience via phone, email, and chat.
Customer Support Representative Responsibilities:
- Handle incoming customer calls, emails and web inquiries regarding products and warranties.
- Ensure a timely and professional response.
- Enter all relevant information regarding inquiries into the company’s system.
- Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information.
- Advise customers on newly available products and programs to promote the brand and drive overall sales.
- Follow up with customers as requested
Customer Support Representative Qualifications:
- High School Diploma or equivalent.
- Prior customer facing role or call center experience.
- Excellent verbal and written communication skills.
- Able to work in multiple internet based systems.
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