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Service Manager
Cuyahoga Falls, OH
$80,000-$90,000
The Service Manager provides technical support for injection molding machines, oversees technicians, supports sales teams, coordinates and tracks shipments, and collaborates with the sales team.
Service Manager Responsibilities:
Service Manager Requirements:
Cuyahoga Falls, OH
$80,000-$90,000
The Service Manager provides technical support for injection molding machines, oversees technicians, supports sales teams, coordinates and tracks shipments, and collaborates with the sales team.
Service Manager Responsibilities:
- Maintain all responsibilities of a Field Service Technician, including service visits as necessary.
- Act as the primary technical coordinator for all aspects related to injection molding.
- Coordinate the receipt of imported machines at the warehouse.
- Arrange shipping of machines to customer locations.
- Inspect machines upon arrival at the warehouse.
- Manage the service team, including scheduling service visits and installations.
- Generate weekly service schedules and update service worksheets for weekly service meetings.
- Coordinate with the sales team regarding machine shipments and parts order status.
- Manage spare parts inventory and sales.
- Travel approximately 50% within the United States.
- Generate reports for monthly meetings via CRM.
- Manage cases in CRM, creating new cases as new service requests are received.
- Follow up with customers after installations and service visits to ensure satisfaction.
- Troubleshoot machine issues with customers over the phone.
Service Manager Requirements:
- Proficient in Microsoft Office products.
- Ability to work unsupervised while maintaining a high level of productivity.
- Assertive yet fair in managing field technicians.
- Reliable and able to follow instructions.
- Team player mindset.
- Minimum of 3 years’ experience in the injection molding industry, with technical service or field service sales experience preferred.
- Knowledge of the plastics industry is expected.
- Excellent communication skills, both verbal and written.
- Valid driver’s license.
Pay Rate: $80,000/Year
